Job Type: Permanent
Location: Hybrid in Charleston, SC
POSITION SUMMARY:
This position will assist the operations team in all aspects of onboarding and traveler support including credentialing, documentation management and payroll-related communications and support. The goal of this position is to begin as a support role, and to lay the foundation for the assistant to grow into the full operations support role.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree preferred, or 2 years relevant experience
- Acute Care industry or healthcare related experience preferred but not required
COMPETENCIES (Skills, Knowledge, and Abilities):
- Excellent communication, customer service and interpersonal skills required.
- Attention to detail and excellent organizations skills required.
- Entry-level position; administrative, payroll or HR experience a plus.
- Critical thinking skills essential in daily execution of duties.
- Ability to effectively use required technology including excel, word processing, internal Applicant Tracking System and onboarding platforms as well as client Vendor Management sites.
- A sense of accountability to the traveler experience and success of the team at large.
- Professional approach and demeanor at all times.
DUTIES AND RESPONSIBILITIES:
- Maintain a traveler-focused approach that focuses on problem-solving, accountability and customer service in all interactions.
- Document management during the onboarding process, including but not limited to:
- Resume formatting and capture of work and education histories at time of submittal.
- Assist Support Specialists in the initiation of the compliance process including preparing background checks and resumes for client audit, gathering required documentation, and enrolling RN/LPN candidates in Nursys e-Notify.
- Assist Support Specialists in careful review of resumes, licensure and all credentials for accuracy and validity.
- Filing credentials documents accurately and in a timely manner.
- Organize candidate documentation in Share Point according to established naming conventions.
- Upload documents accurately each week to Bullhorn for expiration tracking according to the credentials required while on assignment.
- Upload validated credentials to client VMS accurately and according to specific client requirements.
- Provide outreach to candidates for expiring items and appropriate follow up (ordering screenings and competencies, filing results appropriately).
- Accurately complete I9 documentation as required by law, including video conference calls to complete identity verification.
- Once onboarding is completed and the Support Specialist moves candidate to “ready to start” the Specialist will complete an audit to ensure all documents are filed and saved appropriately.
- Payroll Support
- Support travelers on assignment when they have questions, concerns or issues related to their payroll and timekeeping.
- Escalate technical questions to Support Specialist and/or accounting team but maintain communication and provide customer service to traveler directly.
- Request and collect missing timekeeping documents for travelers each week including time substantiation, receipts and missed shift attestations.
- Assist in basic access and technology issue resolution for iSolved, BTE and vendor platforms.
- Ensure onboarding documentation required for payroll enrollment are completed and saved in locations accessible to accounting team.
EXPECTATIONS AND KEY PERFORMANCE INDICATORS:
- Resume turnaround time is same day, ideally <2 hours.
- Maintenance, outreach and updating of all credentials expiring in next 30 days.
- Credentials tracking in Bullhorn >90% complete for all travelers on assignment.
- Upload of credentials to VMS each day, more often if required by traveler’s compliance deadline.
- Completion of all tasks by assigned deadline.
WORKING CONDITIONS:
- This is an in-office position for training and will convert to hybrid schedule after 90 days if competencies are met.
- Essential physical requirements include, but not limited to, standing, sitting, walking, bending, reaching, lifting (up to 20 pounds), and typing.
- Prolonged periods sitting at a desk and working on a computer.
- The office schedule is from 8:30 am to 5 pm, Monday through Friday, but there may be times when you will need to work weekends, nights, or be on-call as a regular part of the job.
This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions. It is not intended as a complete list of specific duties and responsibilities. The Company retains and reserves any and all rights to change, modify, amend, add or delete from any section of this document as it deems, in its judgment, to be proper.
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